Warranty, Return and Refund Policy

This policy aims to provide clarity about BORSSO product support and after-sales processes, ensuring a smooth customer experience. 

Warranty 

All BORSSO products come with a standard warranty period as specified on the warranty card (typically one year from purchase). 

Note :- All projectors come with a one-year warranty. However, please note that any accessories provided with the projector are not covered under this warranty.

Warranty Coverage: 

  • Repairs or replacements (at BORSSO's discretion) will be provided for manufacturing defects identified by authorized BORSSO agents.
  • Repairs or replacements will be done through BORSSO's authorized service centres. 

Warranty Exclusions: 

  • This warranty applies only to products purchased within India.
  • The warranty is limited to the first purchaser with a valid invoice or bill.
  • Products must be used according to the instructions and be free of physical damage. Damaged products are not covered under warranty but may be repairable at an additional cost.
  • Non-authorized repairs will void the warranty.
  • Defects caused by improper use, abnormal voltage, acts of God, or during transit are not covered.
  • Warranty is void if non-standard accessories are used, exceeding recommended ratings or if customer-provided accessories cause damage.
  • Customers are responsible for shipping costs to authorized service centers.
  • Customers are responsible for return shipping costs of replaced parts.
  • BORSSO is not liable for any damages or losses during product shipment.
  • The warranty period is not extended after repairs or replacements.
  • Replaced parts become BORSSO's property.
  • BORSSO's liability is limited to repairs or replacements, with a maximum claim amount not exceeding the purchase price.
  • In case of irreparable products, BORSSO may offer a similar substitute or a credit note for the invoice value. All accessories must be returned, or reasonable charges may apply. 

Dead on Arrival (DOA) & Replacement Policy: 

  • Replacements are allowed within 7 days of delivery for defective or physically damaged products.
  • Customers must report physical damage within 24 hours of receiving the product.
  • Customers must report functional issues within 7 days of receiving the product.
  • BORSSO will verify reported issues before replacements are processed.
  • Products with look/sound/brightness concerns are not replaceable under warranty. 

Return & Refund Policy: 

  • All BORSSO products are thoroughly tested before shipping.
  • BORSSO offers a 7-day product repair/replacement policy (no refunds) for unused, undamaged products in original packaging with all manuals, parts, and accessories.
  • BORSSO customer service can be reached via email (myrakhmshop@gmail.com) or phone (089555 89977) for any policy-related inquiries.

Service Center: 

For service requests in your city, please contact  BORSSO service agent. In case no service centre is available, ship your product to the central service centre at: 

BORSSO

558, 558, Muhana Mandi Rd, Mansarovar Extension, Sumer Nagar, Sanganer, Jaipur, Rajasthan 302020 

GST Name : KHM E-Shop

Important Notes: 

  • Customers are required to open a support ticket for warranty or out-of-warranty service requests. Visit Borsso or email: myrakhmshop@gmail.com.
  • Report any transit damage within 24 hours of receiving the product. Repairs for late reported damage will incur additional costs.
  • Mishandling, negligence, unauthorized service, or non-adherence to maintenance guidelines will void the warranty, and repairs will be charged additionally. 

Warranty Terms and Conditions: 

  • Refer to the warranty card for the specific warranty period of your BORSSO product.
  • The warranty does not cover defects caused by accidents, abuse, power fluctuations, environmental factors, or alterations to the product.
  • BORSSO is not liable for incidental or consequential damages.
  • BORSSO warrants its products to be free from defects in materials and workmanship under normal use for the specified warranty period. Upon written notification of a defect within the warranty period, BORSSO will, at its discretion, replace or repair the faulty hardware.
  • Warranty coverage is subject to policy guidelines. Consumable items like batteries and remote controls, and accessories like cables, are not covered under standard warranty. 

Dispute Resolution: 

Any legal disputes related to BORSSO products and warranties will be settled under the jurisdiction of Jaipur Courts only. 

Electronic Record: 

This policy is an electronic record under the Information Technology Act, 2000, and its amendments. It is computer-generated and does not require physical or digital signatures.